FAQ

Shipping

Where do orders ship from?

All orders ship directly from our warehouse in Rancho Cucamonga, California.

How much does shipping cost, and how long does it take?

Standard Shipping is $7.99 and takes an estimated 2 to 5 business days. Expedited Shipping is $11.99 and takes an estimated 1 to 3 business days. Transit times are estimates and begin once your package leaves our facility.

Do you offer free shipping?

Yes. Standard shipping is free on apparel-only orders of $60 USD or more shipping within the contiguous US (48 states). Straw hats and skateboards are excluded from this offer because of their size and handling requirements.

How long does it take to process my order?

Most orders are processed and ready to ship within 1 to 2 business days, and some are processed the same day. Orders placed over the weekend or on major holidays are processed the following business day.

How do I track my order?

Tracking information is provided as soon as your order ships. Use the links in your shipping confirmation email to follow your shipment.

Do you ship internationally?

We ship to all countries except Guatemala, Belize, Honduras, El Salvador, Nicaragua, Costa Rica, Panama, Argentina, Bolivia, Chile, Colombia, Ecuador, Paraguay, Peru, the Dominican Republic and Uruguay. For more information, email customerservice@mauiandsons.com.

See our full shipping policy.

Returns and exchanges

What is your return policy?

You can return items within 30 days of delivery. Items must be in brand new, unworn condition with the tags still attached and in the original packaging. After 30 days from delivery, we can't offer a refund or exchange.

Are returns free?

Free returns are offered on domestic orders. International orders can be returned within 30 days of delivery and are refunded the full amount paid, minus shipping charges. Puerto Rico orders don't come with a prepaid return label, so those items need to be sent back on your own.

How do I start a return?

Start a return on our Returns page by entering your email and order ID. In the USA you can then generate your own return label. If the return portal isn't working for you, email customerservice@mauiandsons.com with your order ID and the item(s) you want to return.

Where do I send a return by mail?

Maui and Sons Returns, 8885 White Oak Ave, Suite 101, Rancho Cucamonga, CA 91730, USA. If you're shipping an item over $75, consider a trackable shipping service or shipping insurance, since we can't guarantee we'll receive items sent with an untracked service.

Can I exchange an item?

We gladly replace items that are defective or damaged prior to delivery. Use the exchange option on our Returns page, or email customerservice@mauiandsons.com with your order ID and the item(s) you want to exchange.

When will I get my refund?

Once your return is received and inspected, we'll email you to confirm we received it and to let you know whether your refund is approved. Approved refunds are credited to your original method of payment. Your bank or card company may take some time to post the refund. If you still haven't received it after checking with them, email customerservice@mauiandsons.com.

Will I get a partial refund in some cases?

Partial refunds may apply to items that aren't in their original condition, are damaged or missing parts for reasons not due to our error, or are returned more than 30 days after delivery.

Sizing

Where can I find your size chart?

Our size chart covers men's, women's, boys' and girls' apparel.

How do men's sizes compare?

From our size chart (bottoms size and chest measurement):

• XS: bottoms 28, chest 33"–35"
• S: bottoms 30, chest 35"–37"
• M: bottoms 32, chest 37"–40"
• L: bottoms 34, chest 40"–43"
• XL: bottoms 36, chest 43"–46"
• XXL: bottoms 38, chest 46"–49"

How do kids' sizes work?

Boys' sizes: XS (4–5), S (6–8), M (10–12), L (14–16), XL (18), XXL (20). Girls' sizes: XS (4–5), S (6–7), M (7–8), L (10–12), XL (14–16). See the size chart for chest, waist and height measurements.

Gift cards

Do you sell gift cards?

Yes. The Maui and Sons Digital Gift Card is delivered by email and is available in $15, $25, $50, $75, $100, $150 and $200 amounts. Our gift cards have no processing fees.

How do I check my gift card balance?

Visit our Check Gift Card Balance page.

About Maui and Sons

When was Maui and Sons founded?

Maui and Sons, California's original surf and lifestyle brand, has been in the water since 1980.

Who started Maui and Sons?

Maui and Sons traces its roots to Maui, Hawaii, where Jeff Yokoyama, known as Yoki, was inspired by his family's home-made chocolate chip cookies. Yoki took the Cookie logo, designed by his friend and fellow surfer Rick Rietveld, to California and turned to action sports apparel.

What is the Cookie logo?

The Cookie logo was inspired by Yoki's family's home-made chocolate chip cookies and designed by Rick Rietveld. Yoki placed it on the back pocket of the Maui and Sons madras surf short, which was an instant success.

Where are Maui and Sons products designed?

Maui and Sons designs its products in Los Angeles, California.

Still have a question? Email customerservice@mauiandsons.com.